RESCUE 1 – Support plan coverage:
- 1 server
- 1-core (maximum server size)
- Site issues – broken site, WSOD, error messages.
- Server issues – slowdowns, DDOS attacks, custom configurations.
24/7 support plan for your sites and servers. (Upgrade/cancel anytime.)
If your account has more than 1 server, please specify which one.
Please expect slower response times during off-hours and weekends.
See our Support Terms & Conditions.
Services NOT covered:
- WordPress updates (this is not a maintenance plan).
- Complex or very specific theme/plugin issues.
- Hack repair caused by vulnerable themes/plugins.
- Custom server app installs.
- For services not covered, you can order a support ticket.