Hopefully all your questions are answered here. But if not, please contact us for a fast response.
Service
Main differences between BlaqPanel and other similar cloud-hosted server panels?
Low cost, LiteSpeed support, different user interface, focused on only essential features (and not cluttery extras).
How long will BlaqPanel be in BETA for?
I would guess 6 months, give or take. Some things work perfectly. Other things work perfectly but we haven’t tested much (since it’s all newly built) so we won’t remove the label until we know for sure. But rest assured, we put our personal projects on here ourselves!
Will BlaqPanel’s prices change over time?
I won’t do that unless it truly adds values to clients, and provides for a better service.
Features
Will BlaqPanel be adding many new features?
- Hopefully not. I add only what I would personally use and nothing more than that.
- Please don’t get excited by our roadmap. It’s just random ideas that may or may not be executed in your lifetime.
Can I run non-WordPress apps?
- I want to say “no” to be safe. But most should work fine if you know how to setup new sites, DB credentials, etc.
- Simply install new WordPress site and then empty out files and DB, re-use their credentials.
Billing
What’s the refund policy?
- NO REFUNDS…but you can cancel anytime and server runs till end of billing cycle (all plans are month-to-month).
- We can’t do pro-rated refunds either because the billing system doesn’t have this feature and we aren’t bothering with that now.
- But if you want your server deleted immediately (before end of billing cycle), contact us and we’ll handle it manually.
How do upgrades and downgrades work?
- Upgrades are automatically pro-rated, any current-cycle payment from the old plan is credited towards the new plan. Your server is upgraded/resized immediately upon completion of the upgrade order.
- Automated downgrades are not possible, due to limitations of having to check disk usage (as you wouldn’t want to lose data). Only way to downgrade is to fire up another server and copy your sites over. You can also request a paid ticket for us to handle that for you.